Shipping & Delivery

At EL, we are committed to providing excellent service and a unique and memorable delivery experience. We offer Unlimited Furniture Delivery on applicable products for each order shipping to one address. Our white glove delivery professionals will oversee your delivery to ensure a seamless experience. You will be charged a flat rate based on your delivery area. We will not charge your method of payment until your order has shipped, with the exception of deposits for special orders. For items shipped via UPS, see STANDARD DELIVERY section below for information. INDIA UNLIMITED FURNITURE DELIVERY RATES DELIVERY AREA (DISTANCE FROM THE NEAREST INDIAN GALLERY*) - FLAT RATE FOR DELIVERIES Within Delhi NCR - INR 15,000 Within Mumbai - INR 20,000 Any Other Part of INDIA - INR 80/KM Andaman Nicobar/ Lakshadweep the rate as per confirmation with the logistic company.

To ensure a successful delivery, please consult our Measuring for Furniture Delivery guidelines and confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.

You will be contacted when your items are ready and prompted to schedule your delivery. We ask that you take receipt within 30 days. At the time of scheduling, please notify EL of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.

Most furniture items and select non-furniture items that qualify for Unlimited Furniture Delivery include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item and assemble and place it in your room of choice. Please note that we are unable to unpack or assemble lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home. Items Requiring Professional Assembly & Installation. Our delivery service for lighting, heavy mirrors & wall décor, bath vanities, and bath hardware includes bringing the package into the home, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation are required. Please refer to the product details for more information. Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. Please clear the space where furniture or rugs will be placed prior to delivery. An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt. In the event of any defect or damage noted at the time of delivery, EL will replace the item or schedule a furniture repair technician to resolve the issue at no charge to you. Contact Us for more information.

Oversized, extremely heavy or fragile items require additional delivery support, thus incurring a surcharge. This additional charge is listed with the product price on the applicable as per the final sales contract.

Items not shipping via Unlimited Furniture Delivery, including certain smaller furniture items, will generally be shipped via UPS and charged a standard shipping rate based on the total merchandise value (see table below). Items that ship Standard Delivery arrive in 3-7 business days.

Textiles, as indicated online or in our source books, will ship free of charge, with the exception of rugs and fabric by the yard. Includes orders shipping to within INDIA.

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in INDIAN RUPEES and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.